Terms of use

MiSalon is supplied by SilverLion Technologies (Pty) Ltd, a South African company. By using MiSalon you agree to what follows. We have kept it short and in plain words.

What you get

A licence to use MiSalon for your salon, for as long as you pay for it, on any number of devices. We keep improving it; features may be added, changed or replaced, and we tell you when something you use changes in a way that matters.

The free trial

Thirty days, everything included, no card needed. At the end you choose a plan. If you choose nothing, the salon is put on hold: you can still sign in and download your information, but the diary and till stop.

What it costs

• Independent, one person: R99 a month.
• Salon, any number of team members: R299 a month.
• Each extra branch: R149 a month.
• WhatsApp messages MiSalon sends for you: 100 a month included, then R0.95 each. Messages your staff send themselves are free.

Payment is monthly in advance, by debit order or card, on the MiSalon website. We give 30 days’ notice before a price changes, and you may stop in that time.

Delivery

MiSalon is software you use online, so nothing is posted to you. Your salon is ready to use as soon as you sign up. When you pay, your plan is switched on straight away, and within 1 working day at the latest. If it is not, email help@misalon.co.za and we fix it the same day.

Cancelling

Cancel whenever you like, from inside the app or by emailing help@misalon.co.za. There is no fee and no notice period. You keep access until the end of the month you have paid for, and nothing more is charged. Download everything first: there is a button in the app. If you close your salon from inside the app, the booking page stops at once and everything is deleted for good after 30 days.

Refunds

• The trial is free, so there is nothing to refund.
• Your first paid month: if you cancel within 7 days of paying, we refund it in full.
• After that we do not refund part of a month; you keep access until the month ends.
• If we charged you twice, charged the wrong amount or charged after you cancelled, we refund it in full.
• Refunds go back to the card or account you paid from, within 10 working days.

Your information

Your salon’s and your clients’ information stays yours. We hold it for you and do only what you ask with it. The privacy policy says exactly how.

What you must do

• Keep your passwords to yourself and give each person their own login.
• Only load client information you are allowed to hold, and get consent before sending marketing.
• Use MiSalon for your own salon, and not to break any law.
• Check your own figures. MiSalon works out VAT, commission and UIF from what you put in; it is a tool, not your accountant.

Money you take from clients

Card and bank payments run through your own PayFast, Yoco or Ozow account, so the money goes to you and their terms apply to it. MiSalon never holds your takings. Chargebacks, refunds and disputes with a client are between you and the client.

When it is not available

We aim for MiSalon to be up all the time, and it keeps working on the device with no signal. We cannot promise it will never be down. If we are down for more than a day in a month, tell us and we credit that month.

Where we stand

We are responsible for MiSalon doing what this page and our website say it does. We are not responsible for money you lose because of how you use it, for another company’s service (a gateway, WhatsApp, your internet), or for anything beyond what you paid us in the last three months. Nothing here takes away rights the Consumer Protection Act gives you.

If we disagree

Tell us first: help@misalon.co.za. Most things are sorted out the same day. If not, South African law applies and the courts of the Western Cape may decide.

This is written to be understood. It is not legal advice, and your own attorney should check it before you rely on it.